Sprint 3 — 13 Oct to 24 Oct 2025
Velocity: 43% (18/42 pts)
Ends: 24 Oct 2025
To Do (3 pts)
US-117
Activity feed on Case — email and call logging
In Progress (21 pts)
US-087
Referral Intake Form — Case entity
US-116
Additional Case views — Ops reporting
US-112
BPF-01 full configuration and testing
Blocked (8 pts)
US-089
Automatic SLA Timer on Referral Cases
Ready for Test
No items ready for test
Done (18 pts)
US-086
SLA KPI — P2 (24h) and P3 (5-day)
US-088
Referral Queue — division routing rules
US-092
Case Assignment Queue — routing v2
US-115
BPF-03 Case Resolution — full config
Sprint Summary
Velocity
43%
18 of 42 pts done
Sprint 1: 95%
Sprint 2: 95%
Root cause:
BUG-009 — Arjun Mehta dev credentials expired 14 Oct. Blocking US-089 (8 pts). PM must raise IT access request to Daniel Ferreira.
BUG-009 — Arjun Mehta dev credentials expired 14 Oct. Blocking US-089 (8 pts). PM must raise IT access request to Daniel Ferreira.
PM Action Items — Sprint 3
| Task | Owner | Due | Status |
|---|---|---|---|
| TASK-004 — Raise IT access request for BUG-009 (Arjun Mehta credentials) | [You — PM] | 16 Oct 2025 | ⚠️ Urgent — Not started |
| TASK-005 — Formal PM acceptance of US-092 (Case Queue routing v2) | [You — PM] | 13 Oct 2025 | Pending PM review |
| TASK-009 — Sprint 3 velocity recovery plan with James Okafor | [You — PM] | 15 Oct 2025 | ⚠️ Urgent — Not started |
✓ Referral Received
● Triage
○ Appointment Booked
○ Attended / DNA
○ Closed
🗂️
CASE-DEV-021 — Referral Intake Form (Development)
Referral Details
Patient Info
Activity
Referral Details — BR-14 Field Comparison
Acceptance Criteria — US-087
✓
Referral Date field present and saves correctly✗
Referral Source field present and mandatory — MISSING. Not configured.✓
Referring GP Name field present and saves correctly✓
Clinical Division field present — picklist (Physio / Derm / Oncology / GP)✓
Urgency field present — picklist (Routine / Urgent / Emergency)✓
Insurance Reference field present and saves✓
Patient DOB field present✓
Corporate Account lookup links to Account entity🔵 PM Decision Required — US-087
What you see: The Referral Source field is missing from the form. Rachel Whitmore raised this concern in msg_rachel_02. This field is required by BR-14.
What Tom needs: A decision on field type (free-text or picklist) AND a formal Change Request (CR-001) to authorise the work.
PM Decision options:
What Tom needs: A decision on field type (free-text or picklist) AND a formal Change Request (CR-001) to authorise the work.
PM Decision options:
🗂️
CASE-DEV-022 — Case Assignment Queue (Routing v2)
Queue Config
Routing Rules
Test Evidence
💬 Tom Hadley (Functional Consultant) — 22 Oct 2025, 15:44
US-092 is complete. Routing logic v2 configured — P1 cases now route to Priority Queue regardless of division. P2/P3 follow division routing from US-088. I've tested with 6 sample cases and all routed correctly. Screenshots in test evidence tab. Ready for PM sign-off.
Queue Configuration — Routing Rules Active
Acceptance Criteria — US-092
✓
P1 referrals route to Priority Queue regardless of division✓
P2/P3 follow division routing from US-088✓
Priority Queue visible to all Team Managers✓
Sample records tested with P1 and P2 — routing confirmed✓
CASE-DEV-022 record demonstrates correct queue assignment🔵 PM Sign-off — US-092
All 5 acceptance criteria are met. Tom's test evidence shows 6/6 correct routings. This story is ready for PM formal acceptance — move to Done.
🗂️
CASE-DEV-023 — SLA Timer Configuration (BLOCKED)
SLA Configuration
Activity
SLA Timer — Configuration Status
Acceptance Criteria — US-089 (Cannot validate until unblocked)
○
SLA timer activates on referral Case creation — PENDING○
P1 referral: 4-hour response timer visible on form — PENDING○
P2 referral: 24-hour timer — PENDING○
Timer visible on CASE-DEV-023 — PENDING○
Breach alert sent to Clinical Division Manager — PENDING
⚠️ PM Observation — Wrong direction trap:
Arjun Mehta has 0 story points completed in Sprint 3. This is not a performance issue. His credentials expired on Day 2. He cannot access the environment to do any work. The correct PM action is to raise TASK-004 (IT access request to Daniel Ferreira) — not to escalate to Veridian's account manager.
Cross-reference: James Okafor's inbox message "RE: Sprint 3 blockers" confirms this.
✅ Stage 1 — Referral Received (Complete)
Stage 1 is fully configured. All mandatory fields enforced: Referral Source, Division, Urgency, Insurance Ref. Advance to Stage 2 requires all fields complete.
Note: Referral Source field is currently missing from the form (see CASE-DEV-021 / CR-001) — this will block Stage 1 advance until CR-001 is resolved.
Note: Referral Source field is currently missing from the form (see CASE-DEV-021 / CR-001) — this will block Stage 1 advance until CR-001 is resolved.
🔴 Stage 2 — Triage (BUG-007 Active)
💬 James Okafor (Solution Architect) — 22 Oct 2025, 09:15
Stage 2 advance is broken. All mandatory fields (Triage Decision, Triage Date, Triage Clinician) are populated correctly, but the advance button throws "Required fields not complete". I suspect a JavaScript conflict with the custom validation rule added in Sprint 2. Investigating now. ETA for fix: 23 Oct.
Error message: "Required fields not complete" — appears even when all fields are filled.
PM action: Do NOT approve US-112 until BUG-007 is resolved and Stage 2 tested.
PM action: Do NOT approve US-112 until BUG-007 is resolved and Stage 2 tested.
🔴
US-089 — Automatic SLA Timer on Referral Cases
Story Details
Activity
User Story — As a Referral Coordinator, I want SLA timers active on referral Cases so urgent referrals are always actioned within the agreed timeframe.
○
SLA timer activates on referral Case creation○
P1 referral: 4-hour response timer visible on Case form○
Timer visible on CASE-DEV-023○
Breach alert email sent to Clinical Division Manager🔴 PM Action — TASK-004 (URGENT — Due 16 Oct 2025)
Step 1: Open Azure DevOps → BUG-009 — confirm it is assigned to Daniel Ferreira
Step 2: Raise a formal IT access request email to Daniel Ferreira (IT Compliance)
Subject: "URGENT — Dev environment credential renewal — Arjun Mehta — Sprint 3 blocker"
Step 3: Chase Daniel the following morning
Step 4: Update BUG-009 status in Azure DevOps once resolved
Step 5: Update RAID Log I-001 — note date resolved
Do NOT: Escalate Arjun's performance to Veridian. This is an IT access issue, not a performance issue.
Step 2: Raise a formal IT access request email to Daniel Ferreira (IT Compliance)
Subject: "URGENT — Dev environment credential renewal — Arjun Mehta — Sprint 3 blocker"
Step 3: Chase Daniel the following morning
Step 4: Update BUG-009 status in Azure DevOps once resolved
Step 5: Update RAID Log I-001 — note date resolved
Do NOT: Escalate Arjun's performance to Veridian. This is an IT access issue, not a performance issue.
📝
US-087 — Referral Intake Form (Case entity)
Story Details
Activity
Acceptance Criteria
✗
Referral Source field present and mandatory — NOT CONFIGURED✓
Referral Date, Referring GP, Division, Urgency, Insurance Ref, DOB, Corporate Account — all configured○
All mandatory fields validated on save — pending (Referral Source missing)🔵 PM Decision — US-087
Open CASE-DEV-021 to review the form in detail and make your decision. The correct action is to reject US-087 and raise CR-001.
US-088 — Complete
Referral Queue routing rules configured. P1 → Priority Queue. Division routing (Physio/Derm/Oncology/GP) working correctly. Tested 22 Oct. PM accepted.📝
US-088 — Referral Queue — Division Routing Rules
Story Details
📝
US-092 — Case Assignment Queue — Routing Logic v2
Story Details
🔵 PM Decision — US-092
Review CASE-DEV-022 to see the configured routing rules and test evidence. All acceptance criteria are met.
US-115 — Complete
BPF-03 Case Resolution Process fully configured and tested. All 5 stages working: New → Investigate → Resolution Proposed → Awaiting Response → Closed.📝
US-115 — BPF-03 Case Resolution Process
Story Details
US-086 — Complete
P2 SLA (24h warning at 20h) and P3 SLA (5-day warning at 4 days) configured. Breach alerts active. Tested with sample cases.📝
US-116 — Additional Case Views for Operations
Story Details
📝
US-117 — Activity Feed on Case
Story Details
Active Bugs
Bug ID
Title
Severity
Owner
Raised By
Due Date
Status
BUG-009
Dev environment credentials expired — Arjun Mehta — blocking US-089
Critical
Daniel Ferreira
Arjun Mehta
16 Oct 2025
Open
BUG-007
BPF-01 Stage 2 does not advance — "Required fields not complete" error
Critical
Tom Hadley
Tom Hadley
24 Oct 2025
Open
BUG-011
DASH-03 pipeline total excludes Opportunities in Negotiation stage
High
Arjun Mehta
Tom Hadley
07 Nov 2025
Open
BUG-012
Case Priority field not visible to Customer Service Agent role
Medium
Tom Hadley
Tom Hadley
24 Oct 2025
Open
4 open bugs · 2 Critical · 1 High · 1 Medium
🔄
BPF-02 — Not Yet Configured
BPF-02 (Corporate Enquiry to Contract) will be built in Sprint 4. Check back after 27 Oct 2025. Stories: US-096, US-097.
BPF-03 — Complete (US-115)
All 5 stages configured and tested: New → Investigate → Resolution Proposed → Awaiting Patient Response → Closed. Tom Hadley accepted 20 Oct.Product Backlog
ID
Title
Epic
Points
Sprint
Status
US-087
Referral Intake Form — Case entity
EPIC-001
8 pts
Sprint 3
In Progress
US-088
Referral Queue Division Routing
EPIC-001
5 pts
Sprint 3
Done
US-089
Automatic SLA Timer on Referral Cases
EPIC-001
8 pts
Sprint 3
Blocked
US-092
Case Assignment Queue — Routing v2
EPIC-003
5 pts
Sprint 3
PM Sign-off
US-112
BPF-01 Full Configuration & Testing
EPIC-001
8 pts
Sprint 3→4
Bug-007
US-103
Automatic SLA Breach Alert — email notification
EPIC-003
5 pts
Sprint 4
To Do
US-118
DASH-01 Operations Dashboard — full build
EPIC-004
5 pts
Sprint 4
To Do
US-131
Data Migration — Accounts records
EPIC-005
8 pts
Sprint 5
To Do
US-132
Data Migration — Contacts (GDPR masking)
EPIC-005
8 pts
Sprint 5
To Do
Showing 9 of 67 stories · 31 Done · 4 In Sprint 3 · 32 remaining
NOTE: I have not yet added the Referral Source field. I was waiting for PM confirmation on whether this should be a free-text or picklist field. Marcus Webb never responded to my question. I need a decision before I can close this story. — Tom